Frequently Asked Questions

Head to our tracking page and enter the tracking number we emailed you when the order shipped. The page shows where your parcel currently is and roughly when it should reach you.

Orders leave our warehouse in 1-3 business days, and delivery takes a further 5-12 business days. Exact timing depends on where you live and which carrier handles the delivery. There is no shipping charge, and we deliver to US addresses only.

Packages travel with USPS, UPS, FedEx, or DHL. The carrier for a given order is chosen when it is packed, based on your delivery address and the size of the shipment.

Possibly, as long as the order has not left yet. Get in touch right away, quoting your order number and the address it should go to, and we will update it if the package is still with us. After dispatch the address is locked and cannot be edited.

Any item can be sent back within 30 days of the delivery date, whether it has been opened or is still sealed. Original packaging is not required. Our Refund Policy has the complete terms.

Send our support team a message that includes your order number and a short note on why you are returning the item. We will reply with an RMA (Return Merchandise Authorization) number and the address to ship the item to. Your refund is issued after the returned product reaches us and has been checked.

After the returned item arrives and has been inspected, we release the refund to the card or PayPal account you paid with, normally inside 5-10 business days. Your card issuer or PayPal may need a few extra days to post the credit to your account.

Yes. Checkout runs over an encrypted SSL connection, and every payment is handled by PCI-DSS compliant payment providers or, if you choose PayPal, by PayPal on its own site. We never keep your card number on our own systems. The charge will show on your statement as "CASSANNO" (or "CASSANNO*" followed by our phone number) when you pay by card, or as "PAYPAL *CASSANNO" when you pay with PayPal.

We accept Visa, Mastercard and PayPal. Each order is a single, one-time charge; there are no subscriptions or recurring payments. Card processing is carried out by PCI-DSS compliant payment providers, and your card number is never kept on our servers. If you choose PayPal, you approve the payment on PayPal's site and are brought straight back to us.

Yes, use our cancellation page to submit the request. If the order has not shipped, we cancel it and refund the full amount to the card or PayPal account you paid with. Once a package is on its way it can no longer be cancelled, but you can return it under our 30-day policy after it is delivered.

Email us at support@cassanno.store, call (888) 705-3879, or fill in the form on our contact page. However you get in touch, you will hear back from us within 24 hours.

Support is staffed Monday through Friday, 9:00 AM to 6:00 PM EST. Anything that comes in after hours is picked up on the following business day, and our aim is to answer every message within 24 hours.