Track Your Package
Paste your tracking number below for the current status and location of your shipment.
Your tracking number is in the shipping confirmation email we send when your order is dispatched.
We will email your tracking details back to you within 24 hours.
Carriers We Deliver With
- USPS
- UPS
- FedEx
- DHL
Common Tracking Questions
It is in the shipping confirmation email we send once your order leaves. Look for a message from Cassanno that references your order number, and check your spam or promotions folder if it is not in your inbox.
Orders are handed to the carrier in 1-3 business days, and delivery usually takes another 5-12 business days after that. Shipping is free, and we ship to US addresses only.
Usually not. Carriers can take 24 to 48 hours after pickup to post the first scan. If nothing has changed after 5 business days, get in touch with support and we will look into it with the carrier.
If the delivery window has passed and tracking is stuck, contact our support team. We will open a trace with the carrier and, if the package cannot be found, send a replacement or refund your order.
Only while the order is still with us. Contact us as soon as you notice, and include the order number plus the correct address. After the carrier has collected the package we are unable to redirect it.
Package still missing? Contact our support team and we will look into it.